Last Updated: November 2025

1. Introduction

These Terms and Conditions ("Terms") govern your use of services and products provided by STELIMOLLOY LTD (Company Number NI683942).

Business Address: 2 Montgomery Street, Belfast

Contact Email: info@stelimolloy.com

Website: stelimolloy.com

By booking an appointment, purchasing products, or using our website, you agree to be bound by these Terms. Please read them carefully before proceeding.

2. Salon Services - Booking & Appointments

2.1 Booking Requirements

All appointments must be booked through our online booking system (Booksy) or by contacting the salon directly. By making a booking, you confirm that:

- All information provided is accurate and complete

- You are legally capable of entering into binding contracts

- You agree to pay for services rendered

2.2 Deposit Policy

A 50% deposit is required for all appointments. The deposit will be:

- Charged at the time of booking

- Deducted from your final service cost

- Subject to our cancellation policy (see Section 2.3)

2.3 Cancellation & No-Show Policy

We understand that circumstances change, but cancellations affect our ability to serve other clients. Our cancellation policy is as follows:

Standard Cancellations (24+ Hours Notice)

- Refund: Full deposit refunded within 1-3 business days

- How to Cancel: Contact us via Booksy, phone, or email

Last-Minute Cancellations (Less Than 24 Hours Notice)

- Charge: 50% of the full service cost will be charged

- Next Appointment: Your next booking will require double payment (100% deposit + 100% payment upon completion)

- Waiver: This penalty may be waived at our discretion for genuine emergencies

No-Shows

- Definition: Failure to attend your scheduled appointment without prior cancellation

- Charge: 50% of the full service cost will be charged

- Next Appointment: Your next booking will require double payment (100% deposit + 100% payment upon completion)

- Future Bookings: Repeated no-shows may result in refusal of future bookings

2.4 Late Arrivals

Punctuality is essential to ensure we can deliver the quality service you expect and maintain our schedule for other clients.

- Late Arrival Policy: If you arrive late for your appointment, we reserve the right to:

- Reduce your service time to accommodate other scheduled clients

- Classify you as a no-show and apply cancellation fees if excessively late

- Refuse service if we cannot complete your treatment safely and properly

- Our Commitment: We will do our best to accommodate you if you're running late, but this cannot be guaranteed.

- Please Contact Us: If you know you'll be late, please call us immediately so we can assess whether to hold your appointment or reschedule.

2.5 Payment Terms

- Full Payment Due: The remaining balance (after deposit deduction) must be paid immediately upon completion of your service

- Payment Methods Accepted: Cash, credit/debit cards, PayPal, Stripe

- No Refunds on Completed Services: Once a service has been completed, no refunds will be issued unless there is a genuine service failure (see Section 2.8)

2.6 Age Policy

- No Age Restrictions: We welcome clients of all ages

- Parental Supervision: Clients under 16 should be accompanied by a parent or guardian

- Parental Consent: For clients under 18, we may require parental consent for certain services

2.7 Services Provided

We offer premium grooming services including:

- Haircuts and styling

- Hot towel shaves

- Beard grooming and maintenance

- Facial treatments

- Other grooming services as advertised

Please Note: We do not currently offer hair coloring services due to time constraints.

2.8 Service Quality & Complaints

We are committed to delivering exceptional service. If you are unsatisfied with any aspect of your treatment:

- Immediate Feedback: Please speak to your stylist or our management team immediately

- Resolution: We will make every reasonable effort to rectify the situation

- Formal Complaints: Email info@stelimolloy.com with details and supporting photos if applicable

- Response Time: We aim to respond to all complaints within 2-3 business days

2.9 Health, Safety & Client Responsibility

Your Safety is Our Priority. Please inform us if you:

- Have any allergies or skin sensitivities

- Are taking medications that may affect your skin or hair

- Have any medical conditions we should be aware of

- Are pregnant or breastfeeding (for certain treatments)

Client Responsibilities:

- Arrive clean and presentable for your appointment

- Follow aftercare advice provided by your stylist

- Inform us of any concerns during your treatment

We Reserve the Right to Refuse Service if:

- You are intoxicated or under the influence of substances

- You are aggressive, abusive, or disrespectful to staff

- You have a contagious condition

- We believe the service would be unsafe or inappropriate

2.10 Liability Limitations - Salon Services

While we take every precaution to ensure your safety and satisfaction:

- Allergic Reactions: We are not liable for allergic reactions if you have not disclosed relevant allergies or medical conditions

- Existing Conditions: We are not responsible for aggravating pre-existing scalp, skin, or hair conditions that were not disclosed

- Styling Results: Hair and beard styling results may vary based on individual hair type, texture, and condition

- Product Reactions: We recommend patch testing for clients with sensitive skin; we are not liable if you decline this precaution

Maximum Liability: Our total liability for any claim arising from salon services shall not exceed the cost of the service provided.

3. STELIMAN Product Sales - Online Orders

3.1 Product Range

We sell premium grooming products under the STELIMAN brand, including:

- Eau de Parfum (fragrances)

- Professional hair care products

- Grooming essentials

- Other luxury grooming items as listed on our website

3.2 Orders & Payment

Placing an Order

- Order Confirmation: You will receive an email confirmation once your order is successfully placed

- Contract Formation: A binding contract is formed when we accept your order and process payment

- Payment Processing: All payments are processed securely through Stripe or PayPal

- Currency: All prices are listed in GBP (£) unless otherwise stated

Order Acceptance

- Right to Refuse: We reserve the right to refuse any order at our discretion

- Stock Availability: All products are subject to availability

- Out of Stock: If an item becomes unavailable after you've ordered, we will contact you to offer a refund or alternative

3.3 Pricing & VAT

- Prices Include VAT: All prices displayed include UK VAT at the current rate

- Price Changes: We reserve the right to change prices at any time without prior notice

- Order Price Protection: The price charged will be the price displayed at the time you place your order

- Discounts & Promotions:

- We occasionally offer discount codes and promotional sales

- Discount codes cannot be combined unless explicitly stated

- Promotions are subject to specific terms and expiration dates

- We reserve the right to withdraw or modify promotions at any time

3.4 Product Availability & Stock

- Limited Stock Display: Our website displays real-time stock levels (5, 4, 3, 2, 1 items remaining)

- Out of Stock: Once stock reaches zero, the product cannot be ordered until restocked

- Pre-orders: We do not currently offer pre-orders for out-of-stock items

- Discontinued Products: We reserve the right to discontinue products without notice

3.5 Shipping & Delivery

Shipping Locations

We currently ship to:

- United Kingdom (all regions)

- Republic of Ireland

We do not ship outside the UK and Ireland at this time.

Delivery Terms

- Delivery Timeframes: Estimated delivery times will be provided at checkout and in your order confirmation

- Delivery Address: You are responsible for providing an accurate delivery address

- Failed Deliveries: If delivery fails due to an incorrect address or unavailability, you may be charged for redelivery

- Risk Transfer: Risk of loss or damage passes to you upon delivery

- Tracking: You will receive tracking information via email once your order is dispatched

Delivery Issues

- Non-Delivery: If your order has not arrived within the estimated timeframe, please contact us at info@stelimolloy.com

- Lost Parcels: We will investigate with our courier and offer a replacement or refund if the parcel is confirmed lost

- Stolen Parcels: Once delivered to your specified address, we are not responsible for theft; please contact your local authorities

3.6 Returns & Refunds Policy

We want you to be completely satisfied with your STELIMAN products. Our returns policy complies with UK Consumer Contracts Regulations.

Standard Return Window

7 Days for Hair Products & Perfumes

- You have 7 calendar days from receipt to return hair care products and fragrances

- Products must be unopened and in original, resalable condition

- Original packaging, seals, and labels must be intact

- Hygiene regulations prevent returns of opened or used products

Extended Return Window for Hair Products

14 Days for Hair Care Products (with additional options)

- Hair care products (not perfumes) can be returned within 14 days from receipt

- Option 1: Return for refund (unopened only)

- Option 2: Exchange for a different hair care product in-salon

- Visit Stelimolloy Men's Salon at 2 Montgomery Street, Belfast

- Bring the product and proof of purchase

- Exchange for an alternative STELIMAN hair care product of equal or greater value

- If exchanging for a lower-value product, no refund of the difference is provided

How to Return Products

1. Contact Us First: Email info@stelimolloy.com with your order number and reason for return

2. Return Authorization: We will provide return instructions and authorization

3. Return Shipping:

- Customer Pays Return Postage: You are responsible for return shipping costs unless the product is faulty or incorrect

- Use a tracked postal service for your protection

- We are not responsible for items lost in return transit

4. Proof of Posting: Retain proof of postage until your refund is processed

Refund Processing

- Inspection: We will inspect returned items within 2-3 business days of receipt

- Refund Timeline: Refunds will be processed within 1-5 business days after inspection

- Refund Method: Refunds will be issued to your original payment method

- Non-Refundable: Original shipping costs (if any) are non-refundable unless the return is due to our error

Exceptions & Non-Returnable Items

You CANNOT return:

- Opened, used, or unsealed products (hygiene regulations)

- Products without original packaging

- Products damaged due to misuse

- Gift cards or promotional items

- Sale or clearance items (unless faulty)

3.7 Faulty, Damaged, or Incorrect Products

Your Consumer Rights: If you receive a faulty, damaged, or incorrect product, you are entitled to a refund, repair, or replacement under UK consumer law.

Damaged in Transit

- Report Immediately: Contact us within 48 hours of delivery with photos of the damage

- Our Responsibility: We will arrange a replacement or full refund at no cost to you

- Return Shipping: We will cover return shipping costs for damaged items

Faulty Products

- Manufacturer Defects: If a product is defective due to manufacturing fault, contact us immediately

- Remedy: We will offer a replacement or full refund

- Extended Timeframe: Faulty products can be returned beyond the standard return window

#### Incorrect Orders

- Wrong Product Sent: If we send you the wrong item, we will arrange collection and send the correct product or issue a full refund

- Our Cost: All costs associated with our errors will be covered by us

3.8 Your Statutory Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including:

- Consumer Rights Act 2015

- Consumer Contracts Regulations 2013

- Sale of Goods Act 1979 (as amended)

For independent advice about your consumer rights, contact Citizens Advice: [www.citizensadvice.org.uk](https://www.citizensadvice.org.uk)

4. Intellectual Property

4.1 Ownership

All content on the Stelimolloy website, including:

- STELIMAN brand name, logo, and trademarks

- Product descriptions, images, and photography

- Website design, layout, and functionality

- Written content, graphics, and videos

...is the intellectual property of STELIMOLLOY LTD and is protected by UK and international copyright and trademark laws.

4.2 Restrictions

You may not:

- Reproduce, duplicate, copy, or sell any content from our website for commercial purposes

- Use our brand name, logo, or trademarks without written permission

- Modify, reverse engineer, or create derivative works from our website

- Use automated systems or software to extract data from our website (scraping)

4.3 Permitted Use

You may:

- View and print content for personal, non-commercial use

- Share links to our website on social media

- Quote brief excerpts with proper attribution

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5. Website Use & User Conduct

5.1 Acceptable Use

When using our website or services, you agree to:

- Provide accurate and truthful information

- Use the website only for lawful purposes

- Respect the rights of others

- Comply with all applicable laws and regulations

5.2 Prohibited Activities

You must not:

- Attempt to gain unauthorized access to our systems

- Transmit viruses, malware, or harmful code

- Use the website to harass, abuse, or harm others

- Post or transmit unlawful, offensive, or inappropriate content

- Impersonate any person or entity

- Interfere with the proper functioning of the website

5.3 Consequences of Violation

Violation of these terms may result in:

- Immediate termination of your access to our website and services

- Cancellation of orders or appointments without refund

- Legal action where appropriate

6. Privacy & Data Protection

Your privacy is important to us. Please read our Privacy Policy (available on our website) to understand how we collect, use, and protect your personal data in accordance with UK GDPR and EU GDPR.

By using our services, you consent to our collection and use of personal data as described in our Privacy Policy.

Key Points:

- We collect personal data necessary to provide services and process orders

- We use secure third-party payment processors (Stripe, PayPal)

- We will never sell your personal data to third parties

- You have the right to access, correct, or delete your personal data

For data protection enquiries, contact: info@stelimolloy.com

7. Limitation of Liability

7.1 General Limitations

To the fullest extent permitted by law:

- No Warranty: Our website and services are provided "as is" without warranties of any kind

- Service Availability: We do not guarantee uninterrupted or error-free website operation

- Third-Party Links: We are not responsible for the content or practices of third-party websites linked from our site

- Force Majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control

7.2 Maximum Liability Cap

Our maximum aggregate liability for any and all claims arising from:

- Salon services: Limited to the cost of the service provided

- Product sales: Limited to the purchase price of the product(s) in question

7.3 Excluded Damages

We shall not be liable for:

- Indirect, consequential, or incidental damages

- Loss of profits, revenue, or business opportunities

- Loss of data or information

- Emotional distress or reputational damage

7.4 Exceptions

Nothing in these Terms excludes or limits our liability for:

- Death or personal injury caused by our negligence

- Fraud or fraudulent misrepresentation

- Any liability that cannot be excluded or limited under UK law

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8. Disputes & Governing Law

8.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Northern Ireland and the United Kingdom.

8.2 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

8.3 Dispute Resolution

Before initiating legal proceedings, we encourage you to:

1. Contact us at info@stelimolloy.com to discuss your concerns

2. Allow us reasonable opportunity to resolve the matter amicably

3. Consider alternative dispute resolution (mediation or arbitration)

8.4 Consumer Rights

EU/UK Consumers: If you are a consumer in the EU or UK, you may also have the right to bring proceedings in the courts of your country of residence. You may also be able to use the European Commission's Online Dispute Resolution platform: [ec.europa.eu/consumers/odr](https://ec.europa.eu/consumers/odr)

9. General Provisions

9.1 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.

Your Responsibility: It is your responsibility to review these Terms periodically. Continued use of our services after changes constitutes acceptance of the modified Terms.

Notification: For significant changes, we may notify you via email or prominent website notice.

9.2 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and STELIMOLLOY LTD.

9.3 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

9.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision unless acknowledged in writing by us.

9.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations without restriction.

9.6 Third-Party Rights

These Terms are not intended to give rights to anyone except you and STELIMOLLOY LTD. No third party shall have the right to enforce any provision of these Terms.

9.7 Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

- Natural disasters (floods, fires, earthquakes)

- War, terrorism, or civil unrest

- Government actions or restrictions

- Strikes or labor disputes

- Pandemics or public health emergencies

- Failure of telecommunications or internet services

- Supplier or courier failures

10. Contact Information

For questions, concerns, or enquiries regarding these Terms and Conditions, please contact us:

STELIMOLLOY LTD

Company Number: NI683942

Address: 2 Montgomery Street, Belfast

Email: info@stelimolloy.com

Website: stelimolloy.com

Salon Bookings: Book online via our website or through Booksy

We aim to respond to all enquiries within 1-2 business days.

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing Stelimolloy Men's Salon and STELIMAN products.

STELIMOLLOY LTD - Premium Grooming Excellence

Terms & Conditions

FAQs

What is GDPR?

GDPR is a regulation protecting personal data privacy in the EU.

How is data collected?

We collect only necessary data directly from you with consent.

Can I request data deletion?

Yes, you have the right to request deletion of your personal data anytime.

Is my data shared?

No, your data is never shared without your explicit permission.

How is data protected?

We use strong security measures to keep your information safe.

Who can I contact about privacy concerns?

You can contact us anytime using the form below

Contact Us

Reach out securely—your privacy is our promise when you contact us.